Job Description
Are you a dedicated professional seeking a stable evening shift in the heart of New Mexico? Apex Support Solutions is currently urgently hiring a Customer Service Representative to join our growing team. If you are a problem-solver who thrives in a fast-paced environment and enjoys helping people, we want to hear from you immediately.
We pride ourselves on delivering exceptional support and offer a comprehensive benefits package, including health insurance and paid time off for eligible full-time team members. Don't miss this opportunity to advance your career in a supportive and dynamic setting.
Key Highlights:
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Schedule: Evening shifts (typically 4:00 PM - 12:00 AM) with weekend availability.
- Professional Growth: Clear pathways for advancement within the company.
- Modern Environment: Work in our state-of-the-art facility in the Albuquerque Arts District.
Responsibilities
- Respond to a high volume of inbound and outbound customer inquiries via phone, email, and live chat during evening hours.
- Resolve customer complaints and issues efficiently while maintaining a high first-contact resolution rate.
- Accurately document all customer interactions and account updates into the CRM database.
- Collaborate with the technical support team to troubleshoot complex billing or product issues.
- Adhere to all company policies, quality assurance standards, and compliance regulations.
- Identify opportunities to upsell products or services to existing customers.
- Escalate complex issues to senior management or specialized teams when necessary.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service, call centers, or technical support is highly desirable.
- Excellent verbal communication and active listening skills.
- Ability to type at least 40 WPM with a high level of accuracy.
- Proficiency with computer systems, MS Office, and CRM software (e.g., Zendesk, Salesforce).
- Must be available to work evening shifts, including nights and weekends as required.
- Strong problem-solving abilities and a patient, empathetic demeanor.