Job Description
We are seeking a dedicated and friendly Customer Service Representative to join our dynamic team in the heart of Fresno, CA. If you are looking for flexible employment options, including part-time and full-time evening shifts, this is the perfect opportunity for you. Our evening team plays a crucial role in ensuring our clients receive top-tier support after hours.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00).
- Shift: 4:00 PM to 12:00 AM (Monday - Friday).
- Comprehensive benefits package for full-time employees.
- Modern, smoke-free office environment.
Responsibilities
- Provide exceptional customer support via phone, email, and live chat during evening hours.
- Resolve customer inquiries and complaints with a focus on customer satisfaction.
- Process orders, returns, and exchanges accurately and efficiently.
- Collaborate with the morning shift team to ensure seamless operations.
- Maintain up-to-date knowledge of company products and policies.
- Document all customer interactions and transactions in the CRM system.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service is preferred but not mandatory.
- Strong interpersonal and verbal communication skills.
- Ability to work independently and manage time effectively.
- Basic computer skills and proficiency with MS Office applications.
- Must be willing to work flexible evening shifts.