Job Description
Looking to boost your income with flexible evening hours in Colorado Springs? Peak City Support Services is seeking enthusiastic Evening Customer Service Representatives to join our dynamic team. Perfect for students, parents, or anyone seeking supplemental income, this role offers competitive pay and a supportive environment. You'll be the frontline of our client interactions, delivering exceptional service while earning extra cash on your schedule.
What We Offer:
- Competitive hourly pay ($16-$20)
- Flexible evening shifts (4-10 PM)
- Weekly pay with direct deposit
- Free on-site parking
- Opportunities for advancement
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening hours
- Process orders, returns, and exchanges with precision
- Resolve customer concerns efficiently using our CRM system
- Collaborate with day-team members for seamless service continuity
- Document all interactions in our customer database
- Meet/exceed performance metrics for response time and resolution rate
- Adhere to company protocols and security guidelines
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Strong verbal/written communication skills
- Proficient with Microsoft Office Suite
- Reliable transportation to Commerce Center Dr
- Ability to work independently with minimal supervision
- Positive attitude under pressure
- Availability for 3+ evening shifts weekly