Job Description
Are you a people person looking for a flexible schedule? Apex Support Services is currently hiring an Evening Customer Service Representative in Louisville, KY. This is an immediate hire position with competitive pay and a supportive team culture.
We are looking for motivated individuals to join our evening shift team, providing exceptional support to our clients during peak hours. If you thrive in a fast-paced environment and want to make an impact, apply today.
Why Choose Apex Support Services?
- Immediate Start: Onboarding begins within 48 hours of hiring.
- Evening Shift: 4:00 PM – 12:00 AM, Monday through Friday.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Comprehensive Benefits: Health, dental, and vision insurance available for full-time employees.
What You Will Do:
- Manage high-volume inbound and outbound customer inquiries via phone and email.
- Resolve complex customer issues with patience and efficiency.
- Process orders, returns, and account updates accurately.
- Maintain detailed records of customer interactions in the CRM system.
- Collaborate with the morning shift team to ensure seamless service continuity.
Responsibilities
- Answer and resolve customer inquiries within established service level agreements.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Process customer complaints and provide appropriate solutions.
- Escalate complex issues to the Team Lead when necessary.
- Update customer database with accurate and timely information.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service or call center operations.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently with minimal supervision.
- Strong problem-solving skills and a customer-first mindset.