Job Description
Join our dynamic team as an Evening Customer Service Representative in Las Vegas! We're seeking motivated individuals to provide exceptional support during our peak evening hours. This immediate hire opportunity offers flexible scheduling and competitive compensation. Help us deliver outstanding service while building valuable skills in a fast-paced environment.
Responsibilities
- Handle inbound customer calls with professionalism and empathy
- Resolve billing inquiries and account issues efficiently
- Process orders and update customer information accurately
- Collaborate with team members to escalate complex cases
- Maintain detailed records of all customer interactions
- Meet daily performance metrics for quality and speed
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Strong typing skills (35+ WPM)
- Excellent verbal communication abilities
- Ability to work evenings (5 PM - 11 PM)
- Proficient with CRM software and multitasking
- Positive attitude under pressure