Job Description
Are you searching for evening part-time jobs in Charlotte, NC that offer flexibility and professional growth? Nexus Solutions is seeking a dedicated and empathetic Customer Service Representative to join our thriving team. In this pivotal role, you will be the voice of our brand, ensuring our valued clients receive exceptional support during our peak evening hours.
We pride ourselves on fostering a supportive work culture that values work-life balance. As a member of our evening team, you will enjoy a competitive benefits package, including health insurance, paid time off, and clear pathways for career advancement. If you thrive in a fast-paced environment and want to make a tangible difference, we encourage you to apply today.
Responsibilities
- Respond to high-volume customer inquiries via phone, email, and live chat with a focus on speed and empathy.
- Resolve complex customer issues and complaints by investigating problems and recommending effective solutions.
- Process orders, returns, and exchanges accurately while maintaining high standards of data integrity.
- Document all customer interactions and transactions in our CRM system for accurate reporting.
- Collaborate closely with the day-shift team to ensure seamless service continuity and operational efficiency.
- Maintain a positive and professional demeanor at all times to uphold our company reputation.
Qualifications
- High school diploma or equivalent (GED) required; associate’s degree preferred.
- Minimum of 1 year of previous customer service or call center experience.
- Strong verbal and written communication skills with the ability to listen actively.
- Proficient in using Microsoft Office Suite and customer relationship management (CRM) software.
- Ability to work flexible evening shifts, including weekends and holidays, with a reliable attendance record.
- Problem-solving mindset with a proactive approach to service recovery.