Job Description
Join City Solutions Group's vibrant team as an Evening Customer Service Representative! This entry-level role offers flexible evening shifts perfect for students, career changers, or those seeking work-life balance. You'll be the first point of contact for our diverse client base, delivering exceptional support while gaining valuable professional experience in a fast-paced environment.
Responsibilities
- Handle inbound customer inquiries via phone and digital channels
- Resolve account issues with empathy and efficiency
- Update customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Maintain accurate documentation of all interactions
- Adhere to strict data protection protocols
Qualifications
- High school diploma or equivalent
- Basic computer literacy and typing skills
- Excellent verbal communication abilities
- Ability to work evenings (5 PM - 10 PM)
- Strong problem-solving aptitude
- Previous customer service experience desirable