Job Description
Join our dynamic team as an Evening Customer Service Representative in Birmingham! This entry-level role offers flexible evening hours (4 PM - 9 PM), perfect for students, career changers, or those seeking work-life balance. Enjoy a supportive environment with comprehensive training and opportunities for career growth within our global organization.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism
- Resolve billing and service issues using CRM systems
- Document interactions accurately in company databases
- Collaborate with team members to ensure seamless customer experiences
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing training sessions to enhance product knowledge
Qualifications
- No prior experience required - full training provided
- Excellent verbal and written communication skills
- Strong problem-solving abilities with a customer-first mindset
- Proficient in basic computer applications
- Ability to work independently and as part of a team
- Must be available for evening shifts (minimum 3 days per week)
- Positive attitude and commitment to service excellence