Job Description
Join our dynamic team at Urban Retail Solutions as an Evening Customer Service Representative. This urgent hiring opportunity offers flexible evening shifts (5 PM - 10 PM) in our vibrant London hub. We're seeking passionate individuals to deliver exceptional customer experiences while supporting our growing e-commerce platform. Enjoy competitive pay, immediate start, and a supportive work environment that values your work-life balance.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, resolve billing issues, and provide product knowledge support
- Maintain accurate customer records in our CRM system
- Collaborate with day-team to ensure seamless service continuity
- Meet performance metrics for response time and resolution rate
- Identify and escalate complex issues to senior team members
Qualifications
- Previous customer service experience preferred but not essential
- Excellent verbal and written communication skills in English
- Ability to multitask in a fast-paced environment
- Proficiency with basic computer systems and CRM software
- Strong problem-solving abilities and patience
- Available to work evenings (minimum 3 shifts per week)
- UK work authorization and right to work in the UK