Job Description
Are you looking for a rewarding career with a flexible schedule? Horizon Support Solutions is currently hiring for our Evening Customer Service Team in Los Angeles. We are looking for enthusiastic individuals to join our growing company. No prior experience is required—we provide comprehensive training to help you succeed.
In this role, you will be the face of our company, interacting with our valued customers via phone and chat. We value hard work, dedication, and a positive attitude.
Why Join Us?
- Flexible evening shifts (4:00 PM - 12:00 AM)
- Competitive hourly pay ($18.00 - $22.00)
- Paid training and clear career growth opportunities
- Modern, supportive work environment
Don't let a lack of experience hold you back. Apply today and take the first step towards a better future!
Responsibilities
- Handle inbound and outbound customer inquiries with a friendly and professional demeanor.
- Resolve customer issues and complaints efficiently to ensure high satisfaction rates.
- Accurately record customer interactions and maintain detailed logs.
- Assist customers with product information, account details, and troubleshooting steps.
- Collaborate with the support team to ensure consistent service quality.
- Meet daily and weekly performance metrics and KPIs.
Qualifications
- High school diploma or GED equivalent.
- Must be available to work evenings, including weekends.
- Strong verbal communication skills and a pleasant phone voice.
- Basic computer literacy and typing skills.
- Ability to work independently in a remote or office setting.
- Must be authorized to work in the United States.