Job Description
Join our dynamic team as an Evening Customer Service Associate at Hospitality Solutions Group! We're seeking friendly, motivated individuals to deliver exceptional guest experiences during our peak evening hours. No prior experience is required – we provide comprehensive training to help you succeed. Perfect for students, career changers, or anyone seeking flexible evening work in Austin's vibrant hospitality scene. Enjoy a supportive environment with opportunities for growth and competitive compensation.
Responsibilities
- Provide exceptional customer service to guests via phone, email, and in-person interactions
- Manage reservation systems and process bookings accurately
- Assist with guest inquiries, billing questions, and troubleshooting
- Collaborate with team members to ensure seamless operations
- Maintain clean and organized workstations
- Uphold company standards for safety and cleanliness
- Contribute to a positive team atmosphere during evening shifts
Qualifications
- No prior experience required – training provided
- Excellent communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- Availability for evening shifts (typically 4 PM - 11 PM)
- Basic computer literacy
- Reliable transportation to workplace
- Positive attitude and customer-focused mindset
- Ability to work in a fast-paced environment