Job Description
Join a High-Growth Team Ready for Immediate Start!
We are currently seeking dedicated Evening Customer Service Associates to join our thriving team in Indianapolis, IN. If you thrive in a fast-paced environment and are looking for a flexible schedule that fits your life, this is the perfect opportunity for you. We offer immediate hiring and a supportive culture that values your contributions.
As an Evening Customer Service Associate, you will be the first point of contact for our valued clients, ensuring their needs are met with professionalism and efficiency. We are looking for individuals who are available to work evenings (e.g., 4:00 PM - 12:00 AM) and are eager to start right away.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat during evening hours.
- Resolve customer complaints and issues efficiently while maintaining a positive and empathetic tone.
- Process orders, returns, and account updates accurately using our CRM software.
- Collaborate with the support team to escalate complex issues and ensure timely resolution.
- Document all customer interactions and feedback in our internal database.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High School Diploma or GED required; prior customer service experience is a plus but not mandatory for immediate hire.
- Strong verbal and written communication skills with a focus on clarity and professionalism.
- Basic computer proficiency and ability to learn new software quickly.
- Must be available to work evening shifts (e.g., 4:00 PM to 12:00 AM) with reliable transportation.
- Ability to multitask, prioritize tasks, and work well under pressure.
- A friendly, patient, and solution-oriented mindset is essential.