Job Description
Join Tampa Bay Solutions as an Evening Customer Service Associate and kickstart your career while balancing your studies! We're seeking motivated students to deliver exceptional customer experiences during flexible evening shifts. This role offers real-world experience, competitive pay, and a supportive environment perfect for academic schedules. Build transferable skills in communication, problem-solving, and teamwork while earning valuable income. No prior experience required – we provide comprehensive training!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and resolve billing issues accurately
- Document interactions using CRM systems while maintaining data confidentiality
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies and quality standards during all interactions
- Contribute to process improvement initiatives
Qualifications
- Currently enrolled in a high school, college, or university program
- Excellent communication skills with clear articulation
- Basic computer proficiency and ability to learn new software quickly
- Strong time management skills to balance work and academics
- Positive attitude and willingness to learn in a dynamic environment
- Reliable transportation to our downtown Tampa location
- Ability to work independently with minimal supervision