Job Description
Are you looking for evening part-time jobs in Kansas City? KC Support Hub is seeking a dedicated Customer Service Associate to join our growing team. We offer a modern work environment, competitive pay, and the flexibility you need to balance your lifestyle.
In this role, you will be the voice of our brand, helping clients resolve issues and ensuring their satisfaction during our peak evening hours. This is an excellent opportunity for students or professionals seeking a second shift role with immediate openings.
Why Choose KC Support Hub?
- Competitive hourly wage with performance-based bonuses.
- Flexible evening shift schedules (4:00 PM - 12:00 AM).
- Comprehensive training and clear career progression paths.
- Health and wellness benefits for eligible employees.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email during evening shifts.
- Resolve customer complaints and technical issues with patience and professionalism.
- Maintain accurate records of customer interactions in the CRM system.
- Communicate effectively with the morning support team to ensure seamless transitions.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in customer service or call center environments is preferred but not mandatory.
- Strong verbal communication and active listening skills.
- Ability to work evenings, weekends, and holidays as required by the schedule.
- Proficient in using computer software and typing at least 40 WPM.