Job Description
Join Urban Retail Group's dynamic team as an Evening Customer Service Associate! We're seeking friendly, energetic professionals to elevate our customer experience during our busiest evening hours. This role offers flexible scheduling, competitive pay, and opportunities for advancement in one of NYC's most exciting retail environments. Perfect for students or professionals seeking evening work with growth potential.
Responsibilities
- Deliver exceptional customer service through in-person and digital channels
- Process transactions accurately using POS systems
- Manage inventory and maintain visually appealing displays
- Resolve customer inquiries with professionalism and empathy
- Collaborate with evening staff to ensure seamless store operations
- Uphold brand standards and visual merchandising guidelines
- Assist with closing procedures including cash reconciliation
Qualifications
- High school diploma or equivalent (college students encouraged)
- 1+ years customer service or retail experience preferred
- Availability for evening shifts (4 PM - 11 PM) including weekends
- Strong communication and problem-solving skills
- Basic proficiency with point-of-sale technology
- Ability to work efficiently in fast-paced environments
- Valid work authorization and reliable transportation