Job Description
Join Philadelphia's premier retail destination as an Evening Customer Experience Specialist! We're seeking dynamic professionals to deliver exceptional service during our peak evening hours (3 PM - 11 PM). This role offers flexible scheduling with potential for full-time advancement for top performers. Enjoy a vibrant downtown atmosphere, competitive compensation, and comprehensive training in customer engagement and retail operations. Perfect for students, career changers, or those seeking supplemental income with growth opportunities.
Responsibilities
- Deliver personalized customer service through in-store engagement and digital support
- Process transactions using POS systems while maintaining accuracy and security
- Manage inventory and visual merchandising standards during evening shifts
- Resolve customer inquiries and escalate complex issues appropriately
- Collaborate with cross-functional teams to ensure seamless store operations
- Contribute to a positive team environment through proactive communication
- Uphold brand standards and safety protocols during all interactions
Qualifications
- Minimum 1 year customer service or retail experience preferred
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Basic proficiency with POS systems and technology
- Flexible availability including evenings, weekends, and holidays
- High school diploma or equivalent required
- Philadelphia residency preferred (local knowledge a plus)
- Valid Pennsylvania driver's license if transportation needed