Job Description
Join our award-winning hospitality team at Nexus Hospitality Group! We're urgently seeking dynamic Evening Customer Experience Specialists to deliver exceptional service at our flagship downtown location. This is a unique opportunity to be part of a forward-thinking company offering competitive pay, flexible scheduling, and rapid advancement potential. Perfect for students, career-changers, or professionals seeking supplemental income. Immediate openings available with training starting next week!
Responsibilities
- Deliver personalized guest experiences during evening shifts (4 PM - 11 PM)
- Process high-volume transactions using our digital POS system
- Resolve guest inquiries and complaints with empathy and efficiency
- Collaborate with cross-functional teams to maintain service excellence
- Execute inventory management and operational protocols
- Train on premium product knowledge and upselling techniques
- Maintain pristine facility standards during peak evening hours
Qualifications
- Minimum 6 months customer service or hospitality experience
- Flexible availability including weekends and holidays
- Proficiency with digital payment systems and basic tech tools
- Exceptional communication and problem-solving skills
- Ability to thrive in fast-paced, high-energy environments
- Valid CA Food Handler's Certificate (or willingness to obtain)
- Positive attitude with genuine passion for service excellence
- Reliable transportation for evening shifts