Job Description
Join our award-winning hospitality team in the heart of Los Angeles! We're seeking passionate Evening Customer Experience Specialists to deliver exceptional service during our busiest hours. This flexible role offers competitive compensation, growth opportunities, and the chance to work in a vibrant downtown environment. Perfect for students, artists, and professionals seeking evening schedules with weekends off.
As a cornerstone of our guest experience, you'll create memorable interactions while enjoying perks like free parking, meal discounts, and exclusive team events. Whether you're building your career or seeking supplemental income, this position offers stability and advancement within a luxury brand.
Responsibilities
- Deliver world-class customer service during evening operations (4 PM - 1 AM)
- Handle guest inquiries and resolve service issues with empathy and efficiency
- Process transactions accurately using POS systems
- Collaborate with cross-functional teams to ensure seamless operations
- Maintain pristine facility standards during evening shifts
- Support inventory management and stock replenishment
- Contribute to continuous improvement initiatives
Qualifications
- 1+ years in customer service or hospitality role
- Availability for flexible evening schedules (minimum 20 hours/week)
- Exceptional communication and problem-solving skills
- Proficiency with POS systems and digital tools
- Ability to thrive in fast-paced environments
- Valid California driver's license (for occasional errands)
- Spanish bilingualism preferred but not required