Job Description
We are seeking a motivated and detail-oriented Entry Level Support Associate to join our growing team in Chicago. In this role, you will be the first point of contact for our valued clients, ensuring exceptional service and support. We offer a flexible schedule and comprehensive training for individuals looking to launch a career in customer relations and technical support.
Why Join Us?
- Competitive hourly wage ($18 - $22/hr).
- Flexible part-time hours to fit your lifestyle.
- Remote-friendly work environment with on-site support.
- Clear career progression and professional development opportunities.
Don't miss this chance to start your career with a top-tier company in Illinois. Apply today!
Responsibilities
- Respond to customer inquiries via email, phone, and live chat with professionalism and empathy.
- Diagnose and troubleshoot basic technical issues to ensure customer satisfaction.
- Document all customer interactions and resolutions in our CRM database accurately.
- Collaborate with the sales and product teams to provide feedback on common customer concerns.
- Stay up-to-date with product knowledge and company policies to assist clients effectively.
- Identify opportunities to upsell products or services to existing customers.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer literacy and experience with web browsers and email.
- Strong written and verbal communication skills.
- Ability to work independently and as part of a team in a fast-paced setting.
- Reliable high-speed internet connection.
- A positive attitude and willingness to learn new technologies.