Job Description
We are looking for enthusiastic and detail-oriented individuals to join our dynamic team as Entry-Level Evening Support Specialists. Whether you are a current student looking to gain experience or a career changer seeking flexible hours, this role is perfect for you. Based in New York, we offer a supportive environment with opportunities for growth.
Why Join Us?
- Student Friendly: Flexible scheduling to accommodate your class times.
- No Experience Required: We provide comprehensive training.
- Modern Tools: Work with industry-standard CRM and communication software.
Take the next step in your career with us today.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat during evening shifts.
- Resolve customer issues efficiently while maintaining a high level of professionalism and empathy.
- Assist with data entry and maintain accurate records in company databases.
- Collaborate with team members to improve service processes and documentation.
- Escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or GED required; college students welcome.
- Basic computer proficiency (Microsoft Office Suite, email, web browsers).
- Strong written and verbal communication skills.
- Ability to work evening shifts (e.g., 4:00 PM - 10:00 PM) with reliability.
- Passion for helping others and problem-solving.