Job Description
Join our dynamic team as an Evening Customer Service Specialist and kickstart your career in the heart of London! We're seeking motivated individuals to provide exceptional support to our clients during evening hours. This flexible part-time role is perfect for students, career changers, or anyone seeking work-life balance. Enjoy a supportive environment with comprehensive training and opportunities for growth. If you're passionate about helping others and thrive in fast-paced settings, this is your chance to shine!
Responsibilities
- Handle inbound customer inquiries via phone and email with professionalism
- Resolve product/service issues efficiently using our CRM system
- Process orders and update customer accounts accurately
- Collaborate with day-team to ensure seamless service continuity
- Document interactions and maintain detailed case records
- Meet/exceed daily performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (minimum education required)
- Excellent verbal and written communication skills
- Basic computer proficiency with MS Office suite
- Strong problem-solving abilities and attention to detail
- Ability to work independently and as part of a team
- Flexibility to work evenings (typically 4 PM - 10 PM)
- Previous customer service experience preferred but not essential
- Positive attitude and willingness to learn