Job Description
Join Tampa Connect Solutions as an Entry Level Customer Support Specialist and kickstart your career with a flexible evening schedule! We're hiring remote professionals to deliver exceptional customer experiences while enjoying work-life balance. Perfect for students, career changers, or anyone seeking evening flexibility. No prior experience required – we provide comprehensive training and growth opportunities.
As a valued member of our team, you'll resolve customer inquiries via chat and email, troubleshoot technical issues, and maintain detailed records. Our collaborative culture supports your professional development while accommodating your schedule. Enjoy the freedom to work from anywhere in the Tampa Bay area with our fully remote setup.
Responsibilities
- Respond to customer inquiries via chat and email within SLA targets
- Troubleshoot technical issues using knowledge base resources
- Document interactions and resolutions in CRM system
- Collaborate with senior team members for complex cases
- Participate in bi-weekly training sessions and team meetings
- Monitor customer satisfaction metrics and feedback
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent (students welcome)
- Strong written communication skills
- Basic computer proficiency and typing speed (30+ WPM)
- Reliable internet connection and quiet workspace
- Ability to work independently with minimal supervision
- Customer service mindset and problem-solving aptitude
- Availability for evening shifts (5 PM - 10 PM EST)
- Must be authorized to work in the US