Job Description
Join TechNova Solutions as an Entry-Level Customer Support Specialist and kickstart your career in tech! We're hiring motivated students and recent graduates to deliver exceptional customer experiences in a dynamic, collaborative environment. This flexible part-time role offers on-the-job training, competitive pay, and growth opportunities within our innovative team. Perfect for balancing work with your academic schedule while gaining real-world experience in customer service, communication, and problem-solving.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Resolve technical issues and troubleshoot product problems efficiently
- Document customer interactions and maintain accurate case records in CRM systems
- Collaborate with senior team members to escalate complex issues
- Contribute to process improvement initiatives to enhance customer satisfaction
- Stay updated on product knowledge through continuous training modules
Qualifications
- Currently enrolled in or recent graduate of a California-based university/college
- Excellent written and verbal communication skills
- Basic proficiency with Microsoft Office and CRM software
- Strong problem-solving abilities and attention to detail
- Ability to work independently and in a team environment
- Flexible schedule availability including evenings and weekends
- Previous customer service experience preferred but not required