Job Description
Join our dynamic team in Austin as an Entry Level Customer Specialist! We're seeking motivated individuals with flexible evening availability to deliver exceptional client experiences. This part-time role offers competitive compensation, comprehensive training, and a supportive environment perfect for students or career-changers. Enjoy work-life balance with our flexible scheduling while building valuable skills in customer relations and problem-solving.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems and maintain organized records
- Collaborate with team members to resolve escalated issues
- Adhere to company protocols while maintaining high service standards
- Identify opportunities for process improvements
- Support cross-functional projects as needed
Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Ability to work evenings (typically 4 PM - 10 PM)
- Basic computer proficiency and typing skills
- Customer service mindset with patience and empathy
- Reliable transportation to our downtown Austin location
- Ability to multitask in a fast-paced environment
- Positive attitude and eagerness to learn