Job Description
Join FlexiWork Solutions as an Entry-Level Customer Service Specialist and kickstart your career with a flexible part-time schedule in Chicago! We're seeking motivated individuals to provide exceptional support to our diverse client base. Enjoy competitive pay, remote work options, and professional development opportunities—all while maintaining work-life balance. Perfect for students, career changers, or anyone seeking flexible hours in the Windy City.
At FlexiWork, we value inclusivity and growth. Our comprehensive training program ensures you'll gain valuable skills in communication, problem-solving, and CRM tools. With shifts available mornings, afternoons, or weekends, you can tailor your schedule to fit your lifestyle. Apply today and become part of a dynamic team committed to excellence!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues using CRM systems
- Document interactions accurately in our customer database for quality assurance
- Collaborate with team members to escalate complex cases and maintain service standards
- Participate in ongoing training to enhance product knowledge and service techniques
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent (students welcome to apply)
- 0-2 years of customer service or related experience
- Strong verbal and written communication skills in English
- Basic proficiency with Microsoft Office and web-based tools
- Ability to multitask and prioritize in a fast-paced environment
- Positive attitude with a customer-first mindset
- Reliable internet access for remote work components