Job Description
Join TechSolutions Pro's dynamic customer support team! We're seeking motivated individuals for flexible evening and weekend shifts to deliver exceptional service to our growing client base. Perfect for students, career-changers, or those seeking work-life balance. No experience required – we provide comprehensive training!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues with patience and clarity
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Basic computer proficiency with MS Office
- Strong problem-solving abilities
- Availability for flexible evening/weekend schedules
- Positive attitude and customer-first mindset