Job Description
Join Urban Solutions Inc. as an Entry-Level Customer Service Associate and kickstart your career while balancing your studies! We're seeking motivated students and recent graduates to deliver exceptional customer experiences in our dynamic Atlanta office. Enjoy flexible scheduling, competitive pay, and hands-on training in a supportive environment. Perfect opportunity to develop professional skills while pursuing your degree.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues and product concerns using CRM systems
- Document interactions accurately in customer databases
- Collaborate with team members to ensure seamless service delivery
- Participate in weekly training sessions to enhance product knowledge
- Meet performance metrics for response time and customer satisfaction
- Assist with special projects and department initiatives as assigned
Qualifications
- Currently enrolled in a Georgia or New York college/university or recent graduate
- Strong written and verbal communication skills
- Basic proficiency with Microsoft Office Suite
- Ability to work 20-25 hours per week with flexible scheduling
- Customer service experience preferred but not required
- Detail-oriented with excellent problem-solving abilities
- Reliable internet access for remote work options
- Positive attitude and willingness to learn new technologies