Job Description
Join NexGen Solutions as a Customer Support Specialist and enjoy the flexibility of evening and weekend remote work! We're seeking dedicated professionals to deliver exceptional customer experiences while maintaining a healthy work-life balance. This role is perfect for students, parents, or anyone seeking supplemental income with minimal commute. Our supportive team uses cutting-edge tools to resolve inquiries efficiently, and we provide comprehensive training to ensure your success. Grow your career while making a meaningful impact in our Raleigh-based community.
Responsibilities
- Handle customer inquiries via phone, email, and chat during evening/weekend shifts
- Resolve technical issues, billing questions, and product concerns with empathy and precision
- Document interactions accurately in our CRM system for seamless team collaboration
- Meet key performance metrics including response time and customer satisfaction scores
- Escalate complex issues to senior support staff when necessary
- Contribute to continuous improvement by identifying recurring problems
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months of customer service or technical support experience
- Exceptional written and verbal communication skills
- Proficiency with CRM software and troubleshooting tools
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet home workspace
- Availability for 20-25 hours weekly across evenings and weekends