Job Description
Are you looking for a rewarding career with a flexible schedule? Apex Workforce Solutions is seeking a dedicated Customer Support Specialist to join our dynamic team in Arlington, VA. We are currently hiring for evening shifts, offering a great work-life balance for those seeking part-time jobs or full-time opportunities.
In this role, you will be the first point of contact for our valued clients, ensuring their needs are met with precision and care. Whether you are a seasoned professional or looking for a new start, we provide the training and support you need to succeed. Join us in shaping a better customer experience every evening.
Responsibilities
- Respond to customer inquiries via email, live chat, and phone during evening hours (6:00 PM - 2:00 AM).
- Resolve complex customer issues and escalate tickets to senior management when necessary.
- Maintain accurate and up-to-date records of all customer interactions in our CRM system.
- Collaborate with the support team to improve service quality and response times.
- Provide product training and guidance to new clients to ensure satisfaction.
- Identify trends in customer feedback and suggest process improvements.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- 1-2 years of previous customer service experience.
- Strong verbal and written communication skills.
- Reliable high-speed internet connection and a quiet home office environment.
- Ability to work independently and manage time effectively during evening shifts.
- Proficiency in Microsoft Office Suite.