Job Description
Join FlexiConnect Solutions and transform your evenings into a rewarding career! We're seeking passionate Customer Support Specialists to deliver exceptional service from the comfort of your home. This flexible evening role (4 PM - 12 PM EST) offers remote work opportunities in sunny Miami, allowing you to balance professional growth with personal commitments. Enjoy competitive pay, comprehensive training, and a supportive team culture that values work-life harmony.
Responsibilities
- Handle high-volume customer inquiries via chat, email, and phone during evening shifts
- Resolve technical issues and troubleshoot product concerns efficiently
- Maintain detailed customer interaction records in CRM systems
- Collaborate with global support teams to ensure seamless service delivery
- Identify trends and escalate complex issues to senior specialists
- Meet/exceed performance metrics including CSAT and resolution rates
Qualifications
- Minimum 1 year customer service experience in remote or hybrid settings
- Strong problem-solving skills with tech-savvy aptitude
- Exceptional written and verbal communication in English and Spanish
- Reliable high-speed internet and quiet home workspace
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing schedules during peak periods