Job Description
Join our award-winning team at Apex Solutions Inc. and transform your career with flexible work opportunities in the heart of Charlotte! We're seeking dynamic Customer Service Specialists to deliver exceptional client experiences through both part-time and full-time contract roles. Enjoy competitive compensation, remote-friendly options, and a culture that values work-life balance. Whether you're a student, parent, or professional seeking flexibility, this role offers the perfect blend of growth and autonomy.
What We Offer:
- Competitive hourly rates ($18-$25)
- Flexible scheduling (20-40 hours/week)
- Remote and hybrid work options
- Comprehensive training and career development
- Health benefits for full-time contracts
Responsibilities
- Resolve customer inquiries via phone, email, and chat support
- Process orders and troubleshoot technical issues
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to ensure seamless service
- Meet/exceed performance metrics for resolution time and satisfaction
- Contribute to process improvement initiatives
- Train new team members on service protocols
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service or support experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional communication and problem-solving skills
- Ability to work flexible hours including weekends
- Strong attention to detail and organizational skills
- Self-motivated with remote work experience