Job Description
Join our dynamic team at Horizon Solutions Group and transform your evenings and weekends into rewarding opportunities! We're seeking passionate Customer Service Specialists to deliver exceptional experiences to our clients across Florida. Enjoy competitive pay, flexible scheduling, and a supportive environment where your growth matters. Perfect for students, parents, or professionals seeking work-life balance, this role offers the chance to develop valuable skills while making a real impact.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues and complaints using empathetic communication techniques
- Document interactions accurately in CRM systems while maintaining strict confidentiality
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify process improvement opportunities and contribute to team success initiatives
- Maintain deep product knowledge to provide accurate information to clients
- Adhere to all company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in high-volume environment
- Exceptional verbal/written communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to thrive in fast-paced, deadline-driven settings
- Flexibility to work evenings (4 PM - 12 AM) and weekends
- Strong attention to detail and organizational abilities
- Positive attitude and resilience under pressure