Job Description
Join Nexus Solutions Group in Atlanta and become a vital part of our award-winning customer experience team! We're seeking dynamic individuals to deliver exceptional support while enjoying flexible scheduling options. Full-time opportunities also available for high performers. Enjoy competitive pay, comprehensive training, and a collaborative environment that values growth. Apply today to start your rewarding career journey in the heart of Atlanta's thriving business district.
Responsibilities
- Deliver outstanding customer support via phone, email, and chat channels
- Resolve inquiries and troubleshoot technical issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Identify upsell opportunities and contribute to revenue goals
- Maintain detailed knowledge of products/services
- Participate in weekly performance reviews and training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or support experience
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Strong attention to detail and organizational abilities
- Positive attitude and resilience in high-pressure situations
- Authorized to work in the United States