Job Description
Join our award-winning team at Apex Solutions Group as a Customer Service Specialist in vibrant Raleigh, NC! We're seeking dynamic individuals to deliver exceptional experiences for our Fortune 500 clients. This flexible role offers both part-time and full-time options with competitive benefits and growth opportunities.
Our modern downtown office features collaborative workspaces, wellness programs, and a culture that values innovation. Perfect for students, career changers, or experienced professionals seeking work-life balance.
What We Offer:
- Competitive hourly pay + performance bonuses
- Flexible scheduling (days/evenings/weekends)
- Comprehensive training program
- Health benefits (eligible for 30+ hours/week)
- Tuition reimbursement program
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Process orders and troubleshoot technical issues
- Maintain accurate customer records in Salesforce CRM
- Collaborate with technical support teams for complex cases
- Identify upsell opportunities to enhance customer value
- Participate in weekly performance coaching sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Microsoft Office suite
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving aptitude
- Spanish fluency highly desirable