Job Description
Join MetroConnect Solutions immediately! We're urgently seeking enthusiastic Customer Service Specialists for both part-time and full-time roles in San Antonio. Enjoy flexible evening and weekend shifts while delivering exceptional support to our diverse clientele. This is your chance to grow with a dynamic company offering competitive pay and a supportive team environment.
Why Apply Today? Immediate openings with paid training, career advancement opportunities, and a vibrant workplace culture. Perfect for students, night owls, and those seeking work-life balance!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems while maintaining data confidentiality
- Collaborate with team members to improve service quality and workflows
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Strong written and verbal communication skills in English
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings (5 PM - 1 AM) and weekends
- Positive attitude and problem-solving mindset