Job Description
Join our dynamic team at Oakland Retail Group, where we're revolutionizing the shopping experience for East Bay residents. We're seeking passionate Customer Service Specialists to deliver exceptional service while supporting our diverse community. Enjoy flexible scheduling, competitive pay, and growth opportunities in a vibrant retail environment. Both part-time and full-time positions available! Perfect for students, parents, and career changers seeking work-life balance.
Responsibilities
- Deliver exceptional in-person and phone customer service with a warm, approachable demeanor
- Process transactions accurately using POS systems while maintaining cash drawer integrity
- Manage inventory through stock rotation, replenishment, and loss prevention protocols
- Resolve customer inquiries and escalations with empathy and problem-solving skills
- Collaborate with team members to maintain a clean, organized sales floor
- Support visual merchandising efforts to create engaging product displays
- Participate in daily team briefings and training sessions
Qualifications
- High school diploma or equivalent; college students welcome
- 6+ months customer service or retail experience preferred
- Strong communication skills with ability to multitask in fast-paced settings
- Basic math proficiency and comfort with technology (POS systems)
- Flexibility to work evenings, weekends, and holidays
- Valid California driver's license (for occasional store transfers)
- Ability to stand for extended periods and lift up to 25 lbs
- Positive attitude with commitment to diversity and inclusion