Job Description
Join Pennsylvania Retail Solutions as a Customer Service Specialist and become the heart of our client experience! We're seeking dynamic professionals for both full-time and part-time roles in Philadelphia. Whether you're looking for a career-defining full-time position or a flexible part-time schedule, we offer competitive pay, comprehensive benefits (for full-time), and a vibrant workplace culture. You'll handle customer inquiries, resolve issues with empathy, and contribute to our mission of exceptional service. Perfect for career changers, students, and experienced professionals alike.
Why Join Us? • Industry-leading training • Flexible scheduling options • Career advancement opportunities • Health & wellness programs • Employee discounts • Recognition programs
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and speed
- Resolve product/service issues using problem-solving techniques and product knowledge
- Process orders, returns, and exchanges accurately while maintaining documentation
- Collaborate with sales and logistics teams to ensure seamless customer experiences
- Maintain detailed records of interactions in CRM systems
- Identify upsell opportunities and promote loyalty programs
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training to stay updated on products/services
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience or relevant internship
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in fast-paced environments
- Flexibility to work evenings/weekends (part-time roles)
- Valid driver's license (for occasional field visits)