Job Description
Join Cleveland Community Services as a Customer Service Specialist and become the heart of our mission! We're seeking passionate individuals to deliver exceptional support to our diverse client base. Enjoy flexible scheduling options including full-time and part-time roles with competitive benefits and growth opportunities. Perfect for students, career changers, or experienced professionals seeking work-life balance in Northeast Ohio.
Responsibilities
- Handle inbound/outbound communications via phone, email, and chat
- Resolve customer inquiries with empathy and efficiency
- Process transactions and maintain accurate client records
- Collaborate with cross-functional teams to resolve complex issues
- Contribute to continuous improvement initiatives
- Meet performance metrics for quality and response time
- Support community outreach programs on weekends
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Valid Ohio driver's license (for occasional field visits)