Job Description
Join our dynamic team at Innovate Solutions Group in Charlotte, NC! We're seeking passionate Customer Service Specialists to deliver exceptional client experiences. Whether you're seeking part-time flexibility or full-time career growth, we offer competitive pay, comprehensive training, and a vibrant work environment. Enjoy modern amenities, flexible scheduling options, and opportunities for advancement in one of Charlotte's fastest-growing companies.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing issues and product concerns with empathy and efficiency
- Document interactions using Salesforce CRM with 98% accuracy
- Collaborate with cross-functional teams to improve service workflows
- Exceed monthly customer satisfaction targets (CSAT >95%)
- Contribute to process improvement initiatives
- Train and mentor new team members
Qualifications
- High school diploma or equivalent (college preferred)
- 2+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities
- Flexible availability including weekends