Job Description
Join our dynamic team at Apex Retail Solutions, where we're revolutionizing customer experiences across the Carolinas. We're seeking passionate individuals to deliver exceptional service while supporting our growing operations. Enjoy flexible scheduling, competitive pay, and opportunities for advancement in a supportive environment.
Our Charlotte location offers a vibrant workplace culture focused on professional growth and work-life balance. Perfect for students, career changers, or those seeking flexible hours without compromising on impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Process orders and manage customer accounts accurately
- Collaborate with sales team to identify upsell opportunities
- Maintain detailed customer interaction records
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software and MS Office Suite
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Strong attention to detail and organizational abilities
- Positive attitude with customer-first mindset