Job Description
Join our dynamic team at Apex Retail Solutions as a Customer Service Specialist in Columbus! We're seeking energetic individuals to deliver exceptional customer experiences across our growing portfolio of retail brands. This flexible role offers competitive pay, comprehensive training, and opportunities for advancement within our supportive environment. Perfect for students, career changers, or those seeking work-life balance.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism
- Process transactions and resolve billing discrepancies accurately
- Collaborate with sales team to enhance customer satisfaction metrics
- Maintain detailed records of customer interactions in CRM systems
- Support inventory management and merchandising initiatives
- Contribute to store cleanliness and organized display standards
Qualifications
- High school diploma or equivalent; college students encouraged
- 1+ years customer service or retail experience preferred
- Exceptional communication and problem-solving abilities
- Proficiency with POS systems and basic software
- Availability to work evenings/weekends (20-30 hrs/week)
- Strong attention to detail and multitasking skills