Job Description
Are you looking for a part-time job in Georgia that offers flexibility and guaranteed weekly pay? Georgia Premier Retail Services is currently hiring Customer Service Representatives to join our dynamic team. We specialize in providing top-tier support to our clients and are looking for individuals who thrive in a fast-paced environment.
Enjoy the convenience of evening and weekend shifts that fit your lifestyle while building a rewarding career. We value our team members and offer a comprehensive benefits package including weekly direct deposit, paid training, and growth opportunities.
Why You’ll Love Working With Us:
- Weekly Pay: Get paid on time, every single week, with no delays.
- Flexible Scheduling: Choose from a variety of evening and weekend shifts to suit your needs.
- Modern Work Environment: Work from our state-of-the-art facility in downtown Atlanta.
- Professional Development: Access ongoing training and career advancement programs.
Job Summary:
As a Customer Service Representative, you will be the face of our brand, interacting with clients via phone and email to resolve inquiries, process orders, and ensure total customer satisfaction.
Responsibilities
- Handle a high volume of incoming customer inquiries professionally and efficiently.
- Resolve customer complaints and issues using a problem-solving approach.
- Accurately document all customer interactions and transactions in our CRM system.
- Assist in training new hires and mentoring junior team members.
- Meet daily and weekly performance targets regarding call volume and customer satisfaction scores.
- Collaborate with the operations team to improve service delivery processes.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in customer service, retail, or call centers is preferred but not mandatory.
- Strong verbal communication and active listening skills.
- Proficiency with computers and basic software applications (Microsoft Office Suite).
- Must be available to work evenings, weekends, and holidays as required by business needs.
- A positive attitude and a genuine desire to help others.