Job Description
Are you a proactive problem-solver looking for a job that offers the flexibility you need? Connect VA Solutions is currently seeking dedicated Customer Service Representatives to join our dynamic team in Virginia Beach, VA.
We offer competitive pay, comprehensive benefits, and a supportive environment that values work-life balance. Whether you are looking to work part-time during the evenings or on weekends, we have the perfect schedule for you.
Why Join Us?
- Flexible scheduling (Evenings & Weekends)
- Competitive hourly pay ($18 - $24/hr)
- Health insurance for full-time employees
- Opportunities for advancement
Responsibilities
- Handle inbound and outbound customer inquiries with a professional and empathetic tone.
- Resolve customer issues efficiently and escalate complex problems to the appropriate department.
- Document all customer interactions and account information accurately in our CRM system.
- Maintain a high level of product knowledge to assist customers effectively.
- Collaborate with team leads to improve service processes and customer satisfaction scores.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, retail, or call centers is a plus.
- Strong verbal and written communication skills.
- Ability to work evenings, weekends, and holidays as required.
- Proficiency with computers and CRM software.