Job Description
Join our dynamic team at FlexConnect Solutions as an Evening Customer Service Representative! We're urgently hiring motivated individuals to deliver exceptional client experiences during flexible evening shifts. This role offers the perfect work-life balance with competitive pay and remote options available. Ideal for students, parents, or professionals seeking supplemental income with minimal commute. Enjoy comprehensive training, a supportive team environment, and opportunities for advancement. Apply today and become part of Tucson's fastest-growing customer service network!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Maintain detailed knowledge of products and services
- Meet/exceed performance metrics for resolution time and customer satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience required
- Exceptional communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection for remote work
- Flexibility to work evenings (5 PM - 11 PM) including weekends