Job Description
Join our award-winning team at Dynamic Solutions Group in Fort Worth! We're seeking passionate Customer Service Representatives to deliver exceptional experiences. Full-time roles with competitive pay, comprehensive benefits, and growth opportunities. Part-time positions also available for flexible schedules. If you thrive in dynamic environments and excel at problem-solving, apply today and become part of our customer-centric culture!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve billing issues and product concerns with empathy and efficiency
- Update customer profiles and maintain accurate CRM records
- Collaborate with support teams to escalate complex cases
- Meet performance metrics including CSAT scores and resolution rates
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Positive attitude with genuine customer focus