Job Description
Join TechSolutions Inc., a leading innovator in Columbus, OH, and launch your career in customer service excellence! We're seeking passionate individuals for both full-time and part-time roles to deliver exceptional support to our growing client base. Enjoy competitive pay, flexible scheduling, and a dynamic work environment that values your contributions. Whether you're seeking stability or flexibility, we have opportunities that fit your lifestyle. Apply today and become part of our award-winning team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide product support for our software solutions
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with technical teams to escalate complex issues efficiently
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training to stay updated on product knowledge
- Support marketing initiatives through customer feedback collection
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Strong problem-solving and conflict resolution skills
- Proficiency with Microsoft Office and CRM software (Salesforce experience a plus)
- Excellent verbal and written communication abilities
- Ability to work flexible hours including evenings and weekends
- Positive attitude and commitment to customer-centric approach
- Basic technical troubleshooting knowledge