Job Description
Join Nexus Retail Group's dynamic team in Chicago's vibrant downtown! We're seeking passionate Customer Experience Specialists to deliver exceptional service in our flagship store. This role offers flexible scheduling (15-30 hours/week) with opportunities for full-time advancement. Enjoy competitive pay, comprehensive training, and a culture that values growth and innovation. Perfect for students, career changers, or those seeking work-life balance in the Windy City.
Responsibilities
- Deliver personalized customer service through in-store digital kiosks and mobile app support
- Process transactions using POS systems while maintaining cash handling accuracy
- Execute visual merchandising standards to enhance product displays
- Resolve customer inquiries with empathy and solution-oriented approaches
- Collaborate with cross-functional teams during peak shopping events
- Monitor inventory levels and assist with stock replenishment processes
- Participate in daily team briefings and performance reviews
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months experience in retail, hospitality, or customer service
- Proficiency with point-of-sale systems (Square, Shopify POS, etc.)
- Exceptional verbal communication and active listening skills
- Ability to stand for extended periods and lift up to 25 lbs
- Availability for weekday evenings, weekends, and holiday periods
- Basic knowledge of fashion/electronics retail preferred
- Valid work authorization for US employment