Job Description
Join our award-winning team as a Customer Experience Specialist at Pacific Northwest Retail Solutions! We're seeking dynamic individuals to elevate our brand presence in the Seattle market. This hybrid role combines in-store engagement with digital customer support, offering flexible scheduling including evenings and weekends. Perfect for students, career-changers, or those seeking supplemental income. Enjoy competitive pay, comprehensive product training, and opportunities for advancement within our growing company.
Responsibilities
- Deliver exceptional in-person customer experiences at our flagship Seattle location
- Handle digital customer inquiries via chat and email (20 hours/week remote)
- Process transactions and maintain accurate inventory records
- Train new associates on company protocols and product knowledge
- Implement visual merchandising standards to drive sales
- Collaborate with cross-functional teams on seasonal campaigns
Qualifications
- High school diploma or equivalent; college students encouraged
- 1+ years customer service or retail experience
- Proficiency with POS systems and digital communication tools
- Strong problem-solving abilities with attention to detail
- Flexible availability including weekends and holidays
- Valid Washington State driver's license (occasional store visits)
- Basic knowledge of CRM platforms preferred