Job Description
Join Oakland's premier retail destination! Urban Retail Collective is seeking passionate Customer Experience Specialists to deliver exceptional service in our vibrant downtown location. We offer flexible scheduling for both part-time and full-time roles, perfect for students and professionals alike. Enjoy competitive pay, employee discounts, and a dynamic team environment where your growth is prioritized.
Our ideal candidates thrive in fast-paced settings and believe in creating memorable customer interactions. Whether you're starting your career or seeking supplemental income, this role offers the perfect blend of challenge and fulfillment in one of California's most exciting cities.
Responsibilities
- Deliver personalized customer service through in-person, phone, and digital channels
- Process transactions accurately while maintaining cash handling protocols
- Manage inventory and display merchandise according to brand standards
- Resolve customer inquiries with empathy and solution-oriented approaches
- Collaborate with team members to maintain store cleanliness and organization
- Participate in product knowledge training to stay current on offerings
- Contribute to sales goals through upselling and promotional activities
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or retail experience preferred
- Strong communication skills with ability to multitask effectively
- Flexible availability including weekends, evenings, and holidays
- Basic math proficiency and comfort with POS systems
- Ability to stand for extended periods and lift up to 30 lbs
- Positive attitude with commitment to team collaboration