Job Description
Join our award-winning team as a Customer Experience Specialist in the heart of Colorado Springs! We're seeking dynamic individuals to deliver exceptional service while enjoying Colorado's stunning outdoor lifestyle. This hybrid role combines in-person client interactions with flexible remote work, perfect for work-life balance. Our modern downtown office features panoramic mountain views, wellness programs, and collaborative spaces designed for growth. Full-time opportunities available for high performers after 6 months.
Responsibilities
- Deliver personalized customer support via phone, email, and in-person meetings
- Resolve inquiries with first-contact resolution excellence
- Manage client relationships using Salesforce CRM
- Collaborate with cross-functional teams to optimize service delivery
- Document interactions and maintain accurate client records
- Identify process improvement opportunities
- Participate in ongoing training programs
Qualifications
- 1+ years customer service experience
- Proficient with CRM systems (Salesforce preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible hours including weekends
- Valid Colorado driver's license
- High school diploma or equivalent
- Proficient in MS Office Suite
- Experience in B2B environments preferred